Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@drywell.shop. We will provide the return address once your request is approved, as it may change.

Please include your order number inside the package as a note. Returns without an order number may be delayed or may not be processed.

Returns are generally shipped back at the customer’s expense unless the return is due to an incorrect, defective, or damaged item for which we accept responsibility. We are not responsible for return items lost in transit or packages that cannot be identified because the order number was missing.

Damages and Issues

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

We may ask you to provide your order number and photos or videos showing the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods such as food, flowers, or plants, custom or personalized items, and personal care products.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

The fastest way to get the item you want is to return your current item. Once the return is accepted, you can place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you of the refund status.

Approved refunds will be processed to your original payment method within 10 business days.

We, as the merchant, may apply a restocking fee of up to 25% to eligible returns at our discretion, depending on the condition of the returned item, packaging, missing components, signs of use, or other circumstances affecting the item's resale condition. This fee will be deducted from your refund if applicable.

Original shipping charges, where applicable, are non-refundable unless required by law or the return is due to an error for which we are responsible.

Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed after your refund was approved, please contact us at contact@drywell.shop.

Replacement Resolution

If an item is reported as defective, damaged, or incorrect and we offer a replacement, the customer may choose to accept that replacement as the resolution to the original claim.

Once a replacement has been accepted and dispatched, the customer will generally not be eligible to request a refund for the original item based on the same reported issue.

If the replacement itself is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, please contact us so we can review the issue and provide an appropriate resolution.

Lost or Missing Deliveries

If your tracking information shows that your order has not been delivered and there have been no meaningful tracking updates for an extended period, please contact us at contact@drywell.shop.

A shipment may be considered lost if it has not been delivered within 30 days after the estimated delivery date, unless the delay is caused by circumstances outside the carrier's or our reasonable control.

Once we confirm that a shipment is considered lost, we may offer a replacement or refund, as appropriate.

If tracking shows that your package was delivered but you have not received it, please contact us as soon as possible. We may ask you to check with household members, neighbors, the carrier, or the delivery location and may require additional information before determining the appropriate resolution.

For questions regarding returns, refunds, or deliveries, contact us at contact@drywell.shop.